FAQ
Questions practices ask us.
Short, direct answers about what Mint is, what it costs to start and how we differ from the alternatives.
What is a practice optimization partner?
A practice optimization partner evaluates how a medical practice runs, identifies where its operations, revenue and marketing can improve, and then carries out the improvements alongside the practice team. Mint does this in three steps: a discovery evaluation, a written playbook and hands-on execution.
What does Mint do?
Mint is a practice optimization partner for independent medical practices. We work across three pillars: operations (phones, scheduling, visit prep, collections, documentation and patient follow-up), revenue opportunities (finding patients eligible for services you already offer) and marketing (patient remarketing, newsletters, Google reviews and local presence).
How much does Mint's discovery cost?
Discovery is a flat $1,500. If you sign on with Mint afterward, the fee rolls into your first month.
What do I get from discovery?
You get two maps: a current state map showing how your practice runs today, and an optimization opportunities map showing the same workflows with the improvements marked. Seeing the before and after side by side gets your whole team on the same page before any workflow changes.
What happens before discovery?
Before discovery you fill out a short questionnaire for your specialty. It takes about ten minutes and lets us arrive knowing the basics, so our time together goes to your practice.
What happens after discovery?
After discovery, the opportunities become a prioritized playbook and Mint executes on it with you. The maps are yours either way.
Is Mint a management services organization (MSO)?
No. Mint is not an MSO and does not take ownership or a stake in your practice. Your team, your patients and your decisions stay with you.
How is Mint different from a practice consultant?
A traditional consultant assesses the practice, delivers recommendations and leaves. Mint builds the plan with your team and then stays to carry it out.
How is Mint different from a medical marketing agency?
A marketing agency brings in new patients. Mint also works on what happens once they call: whether the phone is answered, the visit is prepared and the copay is collected. Marketing is one of our three pillars, alongside operations and revenue opportunities.
Where does Mint work?
Mint works with independent medical practices in the Phoenix area of Arizona: Phoenix, Scottsdale, Mesa, Tempe, Chandler, Gilbert, Glendale, Peoria and Goodyear. We are starting there so we can be on site with the practices we serve.
Does Mint work with solo practices or groups?
Both. For a solo practice, Mint takes work off a doctor who is also the owner and the manager. For a group, Mint gets every provider and location running the same way, with a plan the partners have all seen.
Which specialties does Mint work with?
Mint is starting with podiatry and building out to other specialties. Most of what makes a practice run well is common across specialties, so the approach carries over.
How does Mint help a practice get more Google reviews?
Mint identifies your most loyal patients and invites them by text with a direct link to your Google review page, then follows up politely a few times. A QR code on the counter tends to reach mostly unhappy patients, so we ask the patients most likely to say something good.
See what your practice could grow into.
Start with a conversation. If it is a fit, discovery comes next.